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Job Opportunity

Inside Sales Representative, Engineered Materials Solutions, Attleboro, MA

Position Title: Inside Sales Representative
Reports to: Director, Thermal Controls
FLSA: Salary Job Code: ISR

Position Summary:
Overall responsibility for customer order management process. Sell corporate products to business and industrial establishments or individuals over the telephone.


  • Provides sales and service to existing accounts
  • Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services
  • Active development of new accounts by cold calls to make contact with potential customers.
  • Responds to customer demands by corrective actions, cost reductions and/or making improvement as necessary.
  • Achieves set RMA goals
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Reviews customer purchase order/forecast.
  • Serve as primary liaison with customer (external) and planners (internal) so that any and all questions on order status can be resolved in a prompt and courteous manner.
  • Maintain customer (master) information and pricing.
  • Creates credit/debit memos and forward information to Finance.
  • Maintains customer certification requirements.
  • Liaison with shippers and packers on any issues related to customer packaging, special handling/labeling instructions, shipping instructions.
  • Acts as administrator and primary contact for customer portal questions and concerns.
  • Maintains an acceptable level of housekeeping order and cleanliness in area.
  • Enters Customer Concerns as received.
  • Other duties as assigned.

Education and Experience:

  • High school diploma
  • College degree preferred
  • Minimal two year’s experience in direct customer support
  • Strong communication and computer skills necessary
  • Basic math skills required

Physical Demands: None

Environment: Office environment

To apply, contact Karen MacKinnon at [email protected]

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