Job Opportunity

Inside Sales Representative, Engineered Materials Solutions, Attleboro, MA

Position Summary:
Overall responsibility for customer order management process. Sell corporate products to business and industrial establishments or individuals over the telephone.

Responsibilities:

• Provides sales and service to existing accounts
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services
• Active development of new accounts by cold calls to make contact with potential customers.
• Responds to customer demands by corrective actions, cost reductions and/or making improvement as necessary.
• Achieves set RMA goals
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Reviews customer purchase order/forecast.
• Serve as primary liaison with customer (external) and planners (internal) so that any and all questions on order status can be resolved in a prompt and courteous manner.
• Maintain customer (master) information and pricing.
• Creates credit/debit memos and forward information to Finance.
• Maintains customer certification requirements.
• Liaison with shippers and packers on any issues related to customer packaging, special handling/labeling instructions, shipping instructions.
• Acts as administrator and primary contact for customer portal questions and concerns.
• Maintains an acceptable level of housekeeping order and cleanliness in area.
• Enters Customer Concerns as received.
• Other duties as assigned.

Education and Experience:

• High school diploma
• College degree preferred
• Minimal two year’s experience in direct customer support
• Strong communication and computer skills necessary
• Basic math skills required

Physical Demands: None

Environment: Office environment