Job Opening: Director of Operations, Jamaica Plain, MA
Roxbury Technology Corporation ("RTC") is a printing supplies distribution and toner remanufacturing company that has been in operation for 14 years founded by the late Archie Williams in 1994. Under the leadership of Beth Williams, who succeeded her father in 2003, RTC has experienced substantial growth and is looking to expand its management team to support future growth and business diversification.
RTC is seeking a highly-seasoned, accomplished operational candidate with experience in manufacturing to plan, implement, and manage product manufacturing and inventory control systems, both short and long-range, targeted toward existing and new product lines. The Director of Operations will report directly to the CEO and work with the management team to drive the operations function as well as the development of performance metrics, and implementation of strategic plans to achieve corporate objectives for RTC products.
In addition, the Director of Operations will evaluate and develop strategic growth initiatives, provide senior management recommendations, and assist in implementation planning. The position requires the ability to meet challenges with resourcefulness, generate solutions for improving work, manage a team, and develop innovative approaches and ideas.
Duties and Responsibilities:
Provide daily oversight of RTC remanufacturing operations and leadership for production team
Oversee plant operations function, including planning, directional supervision, and management of warehouse, shipping and receiving, maintenance, and manufacturing floor management
Develop new procedures or enhance existing ones as they relate to Customer Returns, Inventory Control, Space Utilization, and other areas as defined
Manage the process to bring SKUs in-house for manufacturing, including SKU selection
Set productivity targets and ensure production team leaders are managing to these targets
Develop plant operating policies, procedures, and manuals
Manage key supplier relationships with Clover, ILG, EOS, GreenTech, Static controls, and others
Evaluate, audit, and approve materials from suppliers
Manage other key vendor relationships, such as TechBoston and Pine Street
Recommend the purchase of capital equipment and plant expansion options
Ensure manufacturing compliance with company policies, federal regulations, state regulations
Manage the product replenishment system for stock-keeping units (SKUs)
Coordinate with production team to maximize product reliability, minimize cost of goods sold
Establish and maintain quality control objectives
Develop product specification standards and analyze data to determine quality and reliability of products
Develop and monitor manufacturing operation performance metrics
Lead the Recycling Solutions initiative and define operational processes, procedures, and workflow
Manage the ARS and Returns process; define and oversee processes and procedures
Manage and oversee the product packaging and recommend packaging options / solutions
Provide CEO updates on key issues and improve communications across functions
Provide the highest-quality customer service and effective communications to key clients
Develop Focus Groups and Quality Circles to manage accumulation of information and seamless implementation and execution of all process and procedural changes
Review, develop, and meet goals and requirements of fiscal budget related to changes and enhancements
Perform other related duties, as assigned
Required Skills, Knowledge, and Experience:
7+ years operational, manufacturing, and/or inventory management or related experience (within a manufacturing environment, strongly preferred)
Proven record of successfully implementing inventory control systems and manufacturing
Knowledge of Microsoft Excel, PowerPoint, and Word
Excellent oral and written communication skills
Ability to multi-task and manage workload imbalance
Excellent organization and project management skills
Ability to work independently as well as in groups
Demonstrated ability to influence, negotiate, and manage risk
"Roll-up the sleeves" attitude and experience
Desired Skills, Knowledge, and Experience:
Demonstrated project planning skills
Demonstrated history of process improvement
Strategic thinker
Ability to build trust and credibility with customers and colleagues
Education:
Bachelor’s degree, required
Masters degree, preferred
Roxbury Technology is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
For more information:
Sinchona Fields
Roxbury Technology Corp. [email protected]
Tel: (617) 524-1020
3368 Washington Street
Jamaica Plain, MA 02130 www.roxburytechnology.com
